Direct Debit Service Agreement

Novatti Payments is a product of the Novatti Group (ASX:NOV).

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© 2021 Novatti Acquiring Services (AUS) Pty Ltd. ACN 647 567 084. All rights reserved. 

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Level 3, 461 Bourke Street,
Melbourne, Victoria 3000, Australia

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INFO

I/We hereby authorise Novatti Acquiring Services (AUS) Ltd (“Novatti") and SR Global Solutions Pty Ltd ACN 132 951 172 (Direct Debit User ID number 397351) (herein referred to as "Service Provider") to make periodic debits on behalf of the Merchant as indicated on the attached Direct Debit Request

I/We acknowledge that my/our information (including my/our account details) in my/our Direct Debit Request will be kept confidential.

I/We acknowledge that my/our information will be kept secure and that any employees or agents who have access to information about me/us will not make any unauthorised use, modification, reproduction or disclosure of that information.

I/We acknowledge that my/our information will only be disclosed:
(1) to the extent specifically required by law; or
(2) for the purposes of this agreement (including disclosing information in connection with any query or claim).

I/We acknowledge that we will keep this agreement for future reference. It forms part of the terms and conditions of my/our Direct Debit Request (DDR) and should be read in conjunction with my/our DDR authorisation.

I/We acknowledge that Service Provider is acting as a Direct Debit Agent for the Merchant and that Service Provider does not provide any goods or services (other than the direct debit collection services to me/us for the Merchant pursuant to the Direct Debit Request and this Direct Debit Service Agreement) and has no express or implied liability in regards to the goods and services provided by the Merchant or the terms and conditions of any agreement that I/We have with the Merchant.

I/We acknowledge that the debit amount will be debited from my/our account according to the terms and conditions of the Direct Debit Request (and specifically the Debit Arrangement and the Fees/Charges detailed in the Direct Debit Request) and this Direct Debit Service Agreement.

I/We acknowledge that bank account and/or credit card details have been verified against a recent bank statement to ensure accuracy of the details provided and I/we will contact my/our financial institution if I/we are uncertain of the accuracy of these details.

I/We acknowledge that is my/our responsibility to ensure that there are sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the debit date.

I/We acknowledge that direct debits normally occur overnight, however transactions can take up to three (3) business days depending on the financial institution. Accordingly, I/we acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available.

I/We agree that Service Provider and Novatti will not be held responsible for any fees and charges that may be charged by either my/our or its financial institution.

I/We acknowledge that there may be a delay in processing the debit if:
(1) there is a public or bank holiday on the day of the debit, or any day after the debit date;
(2) a payment request is received by Service Provider on a day that is not a banking business day in Queensland;
(3) a payment request is received after normal Service Provider cut off times, being 4:00pm New South Wales time, Monday to Friday.
Any payments that fall due on any of the above will be processed on the next business day.

I/We authorise Service Provider to vary the amount of the payments from time to time as may be agreed by me/us and the Merchant.

I/We authorise Service Provider to vary the amount of the payments upon receiving instructions from the Merchant of the agreed variations.

I/We do not require Service Provider to notify me/us of such variations to the debit amount.

I/We acknowledge that Service Provider is to provide at least 14 days' notice if it proposes to vary any of the terms and conditions of the Direct Debit Request or this Direct Debit Service Agreement including varying any of the terms of the debit arrangements between us.

I/We acknowledge that I/we can notify Novatti in writing about anything relating to this agreement, by writing to:
Novatti Acquiring
PO Box 171, 380 Bourke Street
Melbourne, VIC, 3001

I/We acknowledge that Service Provider will notify me/us by sending a notice to the preferred address or email I/we have provided in the Direct Debit Request.

I/We acknowledge that any notice will be deemed to have been received on the second banking day after sending.

I/We acknowledge that any request by me/us to stop or cancel the debit arrangements will be directed to the Merchant.

I/We acknowledge that any disputed debit payments will be directed to Service Provider. If no resolution is forthcoming, I/we agree to contact my/our financial institution.

I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, a failed payment fee is payable by me/us to Service Provider.

I/We will also be responsible for any fees and charges applied by my/our financial institution for each unsuccessful debit attempt together with any collection fees, including but not limited to any solicitor fees and/or collection agent fee as may be incurred by Service Provider or Novatti.

I/We authorise Service Provider to attempt to re-process any unsuccessful payments as advised by the Merchant.

I/We acknowledge that certain fees and charges (including setup, variation, SMS or processing fees) may apply to the Direct Debit Request and may be payable to Service Provider and I/we agree to pay those fees and charges to Service Provider.